Notification & Email Preferences

Crafted Call tells you when something happens: a submission arrives, a jury decision is recorded, a piece sells, a payout goes out. Notification preferences is where you decide which of those reach you by email and which stay in the app. One page serves everybody, artists and gallery staff alike.

Find your preferences

Open your profile menu and choose Settings, then the Notification preferences tab. The page opens on My account and has three tabs:

• My account covers everything about you: your submissions, your sales, your jury invitations.
• Organizations covers the notifications you receive as a member of a gallery's team, chosen per organization.
• News & marketing covers product news and other non-essential mail.

Your settings are yours. Nobody else on your team can see them.

Channels and what happens by default

Every notification has an In-app column and an Email column.

In-app is on for every notification. That is the baseline: the bell in Crafted Call always tells you what happened, and turning email off does not touch it. The two channels are decided independently, so an inbox you have quieted still has a complete record waiting in the app.

Email defaults vary by notification. The ones that need your attention away from the app arrive by email out of the box: a submission accepted, an artwork sold, a payout sent. The routine ones, such as new call announcements from organizations you follow, are off until you turn them on. Look down the Email column and switch on what you want rather than assuming a blanket default.

What you can turn off, and what you cannot

Notifications are grouped into categories: Submissions, Sales & payments, Drop-off & pickup, Calls, Events, Jury, Rentals, Messages and System. Each carries its own events with a short description of when it fires, and its own pair of switches.

Some rows show Always on instead of a switch. Confirmations, decisions and security notices always send. Showing a switch you could flip off while the message still arrived would be dishonest, so those rows say so plainly.

Preferences follow your role

You see the notifications that can actually reach you. Everyone sees artist notifications, because every account can submit work. Gallery owners and admins also see the staff notifications for their organizations. Jurors see jury invitations and review reminders.

The Organizations tab goes one step further. Pick an organization and you see only the notifications your role there can receive, so a team member with finance responsibilities is not offered toggles for programming alerts.

How organizations reach you

Team notifications respect this page. When an organization notifies its staff that a submission arrived or a payout was reversed, your preferences decide whether it reaches you and how.

Confirmations and decisions do not. Submission receipts, acceptance and decline emails and security notices send regardless. They are the record of something that happened to you.

Marketing campaigns are separate. A gallery's newsletter is governed by your subscription to that gallery's list, not by this page. Use the unsubscribe link in the email, or the News & marketing tab to opt out of all marketing email at once.

Message notifications live with your messages

Notifications about direct messages have their own settings, in the Settings tab of your Messages inbox. That is where you find:

• Immediate, Daily Digest or First Message Only delivery.
• Quiet Hours Start and Quiet Hours End, during which email is paused. An end time earlier than the start spans overnight.
• A Timezone for those quiet hours.

Quiet hours apply to message notifications only. They do not hold back submission or payment notifications.

For gallery admins: notification templates

The emails your organization sends, such as submission receipts and decision letters, are edited at Admin → Notification Templates. Choose a template, edit the subject and body, and use the merge variables the editor lists.

Preview opens one preview shared by every surface, so what you see is what a recipient gets. It shows your unsaved draft, rendered with your organization's real branding and realistic sample details, and it warns you about any variable it cannot resolve under Check your variables. Toggle between Light and Dark to see how mail apps that honor dark mode will render it.

Each template keeps a Version History. Restoring an older version saves the current content as a new version first, so nothing is lost either way.

Your organization's branding carries through every template. An organization with no logo renders its name as text rather than borrowing the Crafted Call logo.

Notifications send from your own domain once you have verified a sender identity for that address; until then they go out from the shared Crafted Call address with your organization's name on them. See Sending Email From Your Own Domain.

Troubleshooting

I am not receiving emails. Check the Email column for that notification, then check that your address is correct in your account settings, then check your spam folder. A previously bounced address is blocked until it is fixed.

Too much email. Work down the Email column and switch off the routine notifications. The in-app bell keeps the full record either way.

I turned something off and it still arrives. It is probably marked Always on: a confirmation, a decision or a security notice.

I manage several galleries. Use the Organizations tab and pick each one from the selector. You do not need to sign in separately.

Where to go next

• Team Members & Permissions to set up who on your team receives what.
• Sending Email From Your Own Domain to send notifications from your own address.
• Data Export & Portability to take your records with you.