Subprocessor List

Last Updated: April 17, 2026

Crafted Call engages the following sub-processors to help deliver the Service. All sub-processors are bound by data processing agreements consistent with our Data Processing Addendum and applicable data protection law.

We will provide 30 days' advance notice via email and on this page before adding or changing a sub-processor that processes Customer Personal Data.

Current Sub-processors

Sub-processor	Purpose	Data Processed	Region	Website
Amazon Web Services (AWS)	Cloud compute, database (RDS PostgreSQL), object storage (S3), email delivery (SES), authentication (Cognito), CDN (CloudFront)	All customer data at rest and in transit	us-east-1 (United States)	aws.amazon.com
Stripe, Inc.	Payment processing, subscription billing, artist payouts	Payment card data (tokenized), payout banking details, transaction records	United States / European Union	stripe.com
Anthropic, PBC	Frida AI assistant (natural language interface for platform navigation and data queries)	Query text only — no personally identifiable data transmitted by design	United States	anthropic.com
New Relic, Inc.	Application performance monitoring (APM), error tracking, uptime monitoring	Anonymized performance metrics and error traces — no personal data in traces by design	United States	newrelic.com
Discord, Inc.	Internal engineering alerting (error notifications to dev team)	Error messages may contain technical context — no customer PII	United States	discord.com
GitHub, Inc.	Source code hosting, container image registry (GHCR), CI/CD pipelines	Source code only — no customer data	United States	github.com
Synthflow AI	AI-powered phone call transcription and voice assistant features	Voice recordings and transcriptions (when customer uses phone features)	United States	synthflow.ai

Data Transfer Mechanisms

Customer Personal Data stored in AWS us-east-1 (United States). Transfers of personal data from the European Economic Area (EEA) to the United States are made under the Standard Contractual Clauses (SCCs) adopted by the European Commission (Decision 2021/914).

A copy of applicable SCCs is available upon request at legal@craftedcall.com.

Change Notifications

We will notify Customers of new or modified sub-processors by:

Posting an update to this page with the change date
Sending an email notification to the billing contact on file

Customers who object to a new sub-processor may contact legal@craftedcall.com to discuss alternatives.

Contact

Questions about our sub-processors: legal@craftedcall.com