Cookie Policy

Effective Date: April 17, 2026

This Cookie Policy explains how Granite Logic, LLC ("Crafted Call", "we", "us", "our") uses cookies and similar tracking technologies on craftedcall.com.

What Are Cookies

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites work, to work more efficiently, and to provide information to the website operator.

Categories of Cookies We Use

Strictly Necessary

These cookies are essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as logging in or filling out forms.

Cookie	Purpose	Retention
__session	Authentication session token (AWS Cognito)	Session
__csrf	Cross-site request forgery protection	Session
cc_org	Currently selected organization context	30 days

Without these cookies, the Service cannot function. They cannot be disabled.

Functional

These cookies allow us to remember choices you make (such as your preferred language or region) and provide enhanced, more personal features.

Cookie	Purpose	Retention
cc_theme	Light/dark mode preference	1 year
cc_sidebar	Sidebar collapsed/expanded state	1 year
cc_table_pref	Table column preferences	1 year

You may disable functional cookies in your browser settings, but this may affect your experience on the Service.

Analytics

We use limited analytics to understand how users navigate the Service so we can improve it. We do not use advertising analytics.

Cookie / Identifier	Provider	Purpose	Retention
New Relic Browser Agent	New Relic, Inc.	Application performance monitoring (error rates, page load times). No personally identifiable data is transmitted by design.	Session

We do not use Google Analytics, Meta Pixel, or any other behavioral advertising analytics. New Relic collects performance metrics only (no browsing history, no cross-site tracking).

Advertising

We do not use advertising cookies. Crafted Call does not run advertising campaigns, does not sell personal data, and does not engage in behavioral advertising. We have no advertising cookies to disclose.

Third-Party Cookies

Our Service integrates with third-party services that may set their own cookies:

• Stripe — Payment processing. When you interact with Stripe Checkout, Stripe may set cookies for fraud prevention and session integrity. These are governed by Stripe's Cookie Policy.

We do not control third-party cookies. Please refer to the relevant third-party privacy/cookie policies.

Managing Cookies

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions

Blocking strictly necessary cookies will prevent you from logging in to the Service.

Cookie Banner

On your first visit, we display a cookie notice informing you of our use of strictly necessary cookies. We do not require consent for strictly necessary cookies (legal basis: legitimate interest / contract performance). Functional cookies are set only after you begin using the Service features that require them.

We do not engage in cookie-wall practices — refusing optional cookies does not prevent access to the Service.

Changes to This Policy

We will post material changes to this page with an updated effective date. If we introduce new cookies or analytics providers, we will update this policy before deploying them.

Contact

For questions about cookies or tracking: privacy@craftedcall.com